All crystals are carefully checked for defects before being dispatched. As the majority of our 3D crystals are personalised and made to order, we are unable to issue any refunds or accept returns.
In the unlikely event you believe that you have received a defective crystal please contact us within 7 days of receiving your order. Crystalliz3d reserves the right to decide if the product is defective and if the product can be improved. If we agree that the product is defective we will provide you with a replacement of the exact size and contents. Items to be exchanged must be returned to us with all packaging in brand new condition. Please contact firstname.lastname@example.org with your returns request.